Make a Referral

Making a referral to Manchester Cares

Thank you for your interest in Manchester Cares

Before making a referral, please ensure the person you are referring:

  • Is aged 65 and over
  • Lives in the city of Manchester
  • Does not have a diagnosis of dementia
  • Does not have severe unmanaged mental health conditions

Unfortunately our current model means we are unable to meet the needs of people living with dementia or unmanaged mental health conditions. If you are looking to support someone living with these conditions, please call us on 0161 207 0800 and we may be able to signpost you to some of our fantastic local community partners.

Please read the information below to understand what we can support with, and then fill out this form to make a referral to us, including as much information about the neighbour as possible.

What can I refer an older neighbour for?

Friendship over the phone 

As of 16th October 2020, we have had to CLOSE referrals for our Phone a Friend programme due to demand. 

Our 1-2-1 Phone A Friend programme, connects an older neighbour with a younger local for regular conversation. 

Other services which offer befriending at the moment are Silverline or local Good Neighbour groups. Call us on 0161 207 0800 and we may be able to offer advice.

Virtual and Phone-In Social Clubs 

Our Social Clubs are free group activities which usually take place face-to-face. At the moment, we’ve moved online and over the phone. Our Social Clubs are hosted via Zoom - a video and phone conferencing platform that’s free to use. For our virtual clubs, all that’s required is a smartphone, tablet or laptop with internet connection. We also host twice weekly Phone-In clubs, which can be joined for free by dialling in from a mobile or landline. At our clubs, older neighbours can hang out with younger locals to enjoy activities like discos, dances, recipe swaps, quizzes, yoga and more.

Tech Support 

If the person you’re referring has internet access but isn’t sure how to join Zoom, we’re can provide one-to-one support with how to download and navigate the Zoom app, in order to be able to access our online/phone-in groups. 

#AloneTogether: Activity Packs

Older neighbours can also sign up to receive our free monthly #AloneTogether Activity Pack. These can help keep neighbours busy and creative at home.

Practical Support & Advice

Although we’re unable to directly offer practical support ourselves, we are able to signpost older neighbours to our local and national partners to support them to access the right help, which may be access to food packages, prescription collections, housing advice and repair, health services, local activities and more.

Referral guidelines

We have clear guidelines on who our volunteers can and can't support. Our volunteers are not clinical staff – they are Mancunians who'd like to help people feel more connected. 

We say that our model, and our amazing volunteers, don't make life liveable (feeding, clothing or washing people); rather they make life worth living through new opportunities, friendship and horizons. We do take referrals from statutory and healthcare services – such as housing departments, GP social prescriptions, and occasionally mental and social care providers – but please be aware that we often need to make our own assessments on whether neighbours can realistically benefit from our activities.

Please fill out this form to make a referral to us, including as much information about the neighbour as possible.

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