Frequently asked questions

Manchester Cares tries to make volunteering accessible, fun and flexible for our younger neighbours. We know that people have busy lives, juggling various commitments from work, caring responsibilities to socialising so we’ve tried to cut as much bureaucracy and time out of our processes so that you can be part of Manchester Cares simply and quickly. Our social clubs take place over the phone, over zoom and in person, so you can rock up from the comfort of your sofa or join us in our different locations across the City of Manchester. If you sign up as a Social Club volunteer, you can come as often or infrequently as you like. However, we do ask that you only book onto social clubs that you can definitely attend. There is a little more commitment for Love Your Neighbour volunteers as we ask that volunteers visit or speak to their older neighbours weekly (although we are really flexible as we want to make sure this friendship works for both the older and younger neighbour).

That depends on you. If you have limited time our programme of regular social clubs that you can drop in and out of might be best. That way, you can be flexible with how you are involved with Manchester Cares. But if you'd like to build a close one-to-one relationship with a younger or older neighbour, Love Your Neighbour is probably for you. We always recommend that new volunteers start with social clubs to get to know our community and progress to Love Your Neighbour afterwards.

Our Social Clubs are free activities that take place both face-to-face and online. They bring older (65+) and younger people from across Manchester together for fun, laughter, friendship and new experiences. Your role at clubs is simple – to be a friendly face, listening ear, and get stuck into the activity.

You don’t need to bring anything, just an open mind, and a chatty demeanour. But if you're a photographer, gardener, historian, comedian, musician or have some other skills we'd love to talk to you about how we can use those to create content for our Social Clubs.

Of course! We welcome referrals from all local partners. However, Manchester Cares has guidelines on who our volunteers can and can't support: 

• We don’t accept referrals for people living with a diagnosis of dementia, a psychotic disorder and/or any other unmanaged mental or physical health condition. We consider a physical or mental health condition to be managed when the person living with the condition has adequate support in place and/or is on medication which helps them cope with their condition. Medication is not a necessity for their condition to be deemed as managed. However, we can offer suggestions for alternative organisations and signposting so please get in touch if you're looking for support;

• We do take referrals from statutory and healthcare services – such as housing departments, GP social prescriptions, and mental and social care providers – but please be aware that we may need to make our own assessments on whether our programmes are appropriate and will be beneficial for new neighbours. 

To make a referral to Manchester Cares, head here. 

We can accept referrals for people who have a physical or mental health condition that is well managed. We consider a physical or mental health condition to be well managed when the person living with the condition has adequate support in place and/or is on medication that helps them cope with their condition. Medication is not a necessity for their condition to be deemed as managed. 

However, we don't accept referrals for people living with a diagnosis of dementia, a psychotic disorder and/or any other unmanaged mental or physical health condition because our volunteers are not trained staff and so they won't be able to provide the right kind of support to neighbours with these conditions.  Our volunteers are Mancunians who'd like to feel more connected to their community and have mutually beneficial friendships with local older neighbours. We say that our model, and our amazing volunteers, do not make life liveable (feeding, clothing or washing people); rather they make life worth living with new opportunities, friendship and horizons. 

However, we can offer suggestions for alternative organisations and signposting so please get in touch if you're looking for support.

Anyone can sign up to our Social Clubs and Community Fundraising programme, no matter where they live! We don't offer transportation but if you can get to the clubs, you're welcome to join (and if you can't travel - you can still come along to our online Social Clubs on zoom!) 

However, due to our funding and staff capacity, we only accept neighbours who live in the City of Manchester on to the Love Your Neighbour programme. That said, we can offer alternative organisations in neighbouring areas if a one-to-one friendship is something you're looking for so please get in touch.

The safety, comfort and wellbeing of our neighbours is our first priority at Manchester Cares. We will have Covid-19 safety measures – in line with government guidance and scientific advice – in place at our Social Clubs and on our other programmes. These include wearing a mask or visor when appropriate and washing your hands regularly with hand sanitiser provided. Since guidelines are subject to change and all our programmes are a bit different, each programme will provide you with more specific guidance when you take part. If you ever have any questions about this guidance, please get in touch with our team. We also ask you to follow NHS Test & Trace protocols and update us if you test positive for coronavirus (Covid-19) or develop coronavirus (Covid-19) symptoms after coming to a social club, completing a Love Your Neighbour visit or attending an Outreach event.

Back in the day, we all knew a neighbour who we looked out for. But in today's rapidly changing city some of those community bonds appear to have disappeared. That's why we exist – to help connect older people who are often rooted in Manchester but may have few connections with those younger neighbours who have more connections but sometimes fewer roots. 

If you know an older neighbour who would like to be involved or know more about what we do, you can share our number 0161 207 0800, make a referral on their behalf or get in touch via our Contact page.

This network is part-funded by you, our supporters, and we'd love you to make a donation to support our work, or to fundraise for us through a challenge or activity whether that’s hosting your own quiz or a pop-up event. There are loads of ways you can support Manchester Cares so please visit our fundraising page.